Shelby Support Archives - Shelby Systems

Employee Spotlight: SAM WELLS

Today’s spotlight shines on veteran Shelby Systems’ Customer Support Specialist: SAM WELLS. After more than a decade with Shelby Systems, Sam Wells has supported all of the Shelby software products (even a few that are no longer offered). He currently supports: v.5, Mailroom, Head Quarters, ShelbyNext Financials, ShelbyNext Membership, ShelbyNext Giving, and Shelby’s premium product: Arena. You […]

Employee Spotlight: DAN DAVIS

Today’s spotlight shines on long-time Shelby Systems’ Customer Support Specialist: Dan Davis. As a former school teacher, Dan enjoys the teaching aspect of what Shelby support entails. He finds it very satisfying to help a customer resolve a problem whether it ends up being a simple or complex issue. Dan provides support for a good […]

Employee Spotlight: RACHEL BOMAR

Today’s spotlight shines one of our most experienced Shelby Systems’ Customer Support Specialists: Rachel Bomar. After 13 years of working with Shelby customers in support, Rachel Bomar is a “Jack-of-all-Trades” technician. She provides phone support, email, chat, Giving portal posts, helps to train new techs, tests features in the software, writes help documentation and assists with […]

Tell Us What You Think!

Shelby Support is happy to announce a new tool that will help us monitor and measure customer satisfaction. We expect that it will give us ideas on how we can improve in serving you and the rest of the Shelby community. How does it work? When you call Shelby Support and the technician closes your case, […]

To Our Customers In Texas…

We want to take a minute and reach out to all of our customers in Texas who were affected by the tornadoes earlier this week. We are keeping everyone affected in our thoughts and prayers and we want to help in any way that we can. Please let us know how we can make the […]

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